Tag Archives: improving social media engagement

Advanced Account Management – Unlocking Demographic Insights

What can you learn about your audience by studying their demographics, and how can you use that knowledge to create better content?

Studying your audience’s demographics can provide valuable insights into their characteristics, preferences, and behaviors. This information can help you tailor your content to better meet their needs and interests.

Start with the basics – age and gender.  The focus here is on life stages and experiences.  More than just general trends among young males versus aged females, see your audience in contrast to opposing demographics to identify what makes your audience unique.  For example, content for a younger audience might focus on trends and pop culture, while content for an older audience might emphasize practical tips and advice.

Bring the age and gender analysis to a higher level by overlaying this understanding with geographic-based trends.  Knowing where your audience is located can help you create content that’s relevant to their geographic interests, in particular, keeping note of local events and holidays, and local culture in the form of cuisine, historical context, and music.  Local festivals and seasonal events are ripe for promotion opportunities.  Furthermore, with a broader geographic base of customers, language and national cultural opens up new areas to explore variations in offers and messaging. 

Beyond basic demographic indicators – and more difficult to track – are variables related to education and occupation.  These allow you to tailor your content’s complexity and tone.  A key driver of audience participation and engagement is their ability to associate themselves with your content.  Content for professionals might be more in-depth and industry-focused, while content for a general audience should be accessible and engaging.  Inversely, a highly educated audience would not prefer content that is written simply, with flashy colors or cartoon images.  This association is sometimes the most subtle, but at the same time most effective. 

Taking that analysis to the next level, a useful though exercise is to ask the question, if your audience were to design your platform, content and social media, what would it look like?  What does your audience expect to see? 

Additional demographic differentiators:

  • Interests and hobbies are driven significantly by lifestyle, location and social networks.  References to leisure activities can conjure feelings of passion, bringing a positive co-association to your brand. 
  • Buying behavior and income are key to highlighting the impact of purchasing power and preferences.  Is your audience more tailored for evaluating offers based on cost effectiveness or value-for-money assessments?  Are they focused on quality or quantity?  Does a discount motivate purchases or bring a mass appeal to your offer?  Does a “mass appeal” turn off potential high-value shoppers?
  • Family structure (singles, families, parents, or caregivers) can guide you in creating content that addresses life challenges and core needs. 
  • Emotional triggers and pain points can further reinforce emotional association to your products or services.  Pets, social issues and identity references can bring a more personal and human touch to your messaging.  These can also conjure opposition, underscoring the importance of having a full and comprehensive profile of your audience, and of the segments of your audience which are most likely to engage and spend.

Continuously monitor engagement metrics and gather feedback from your audience. Adjust your content strategy based on their reactions and comments.  At the same time, avoid overgeneralizing.  Each person is unique, and adherence to demographic expectations can risk identifying new and unexpected preferences among your audience.  In other words, keep an open mind. 

As your audience evolves, their preferences may change. Regularly update your understanding of your audience’s demographics and adapt your content strategy accordingly.  By using demographic data to guide your content creation, you can ensure that your content resonates with your audience, builds stronger connections, and delivers value that meets their specific needs and interests.